Now Hiring - Manufacturing Customer Service Account Mgr III in Austin, TX

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world’s leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

• Execute service delivery to the entitlements plan(s) that include deep engagements with the business unit managers, supply chain, sales, and operations
• Monthly/Quarterly reporting and metrics
• RMA and service request monitoring and actions
• Engage RMA coordinators and operation resources with client execution needs
• Resolve/monitor customer escalations
• Create and implement customer satisfaction survey and drive continuous improvement
• Other
  • Global, multi-depot spares parts demand planning
  • Development of additional/optional support needs and process improvements
  • Advise Sr. Manager on matters of services support direction - maximizing service opportunity development, process improvements, and enhance customer experience
• Recommend Process improvements and Policy Guidelines
• Participate in cross-functional and team projects, as required
• Provide regular reporting to management & clients
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
• Comply and follow all procedures within the company security policy
• May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

• Typically reports to Management. Direct supervisor job title(s) typically include: Sr. Services Manager

• Job is not directly responsible for managing other employees at this time (e.g., hiring/termination and/or pay decisions, performance management)

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline ([please apply online] the Federal Trade Commission identity theft hotline ([please apply online] and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.